Organizations need to ensure that managers have had the opportunity to build a basic understanding of the new cultures in which they will be immersed—with a particular focus on appreciating how behaviors differentiate.
Beyond this, Teagarden has identified a number of key characteristics that successful global managers possess. Among them are three that resonate loudly:
(1) a belief that differences matter;
(2) openness to new and different ideas; and
(3) cognitive complexity, or the ability to focus on both the "hard" and "soft" metrics in an organization—the hard quantitative side along with the softer, people side.