Games and simulations; performance support; measuring e-learning effectively,and implementing e-learning throughout large organisations were the key themes of this year's Tata Interactive Learning Forum .
"Learning is not a 'soft issue'. It's a priority at every point in the business cycle in order to create and sustain competitive advantage," stated Terry Lehmann, director of training and development at the Houston, Texas-based oil products giant Baker Hughes, who outlined how to prevent 'random acts of training' of varying quality within a large organisation.
His fellow American, Gary Dickelman, of EPSS Central, based in Annandale, Virginia, examined ways to improve business performance through human performance- notably through the adoption of performance support systems. He commented that these systems have not only enabled people to become competent in their jobs in 'minimal time' but also eliminated the need for up to 80 per cent of formal training activities- including e-learning programmes.